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Privacy Notice

Information On Privacy

Privacy Policy

Information concerning processing (protection and use) of personal data by COMPAGNIA OTTICA ITALIANA SNC.

Welcome to our website www.coivision.com (hereinafter indicated as Site).

Your privacy and security of your personal data are very important for COMPAGNIA OTTICA ITALIANA SNC: this is the reason why we collect and handle your personal data with the utmost attention and take specific measures to keep them safe in accordance with General Regulation on Data Protection (EU 679/2016 - hereinafter RGPD).

We also ask you to read the Cookie Policy and Site Sales Conditions containing detailed information regarding conditions about our services. Some services may be subject to specific legal terms, in which case we shall give you the appropriate information from time to time.

Who is the owner?

You find below main information on processing of your personal data by COMPAGNIA OTTICA ITALIANA SNC - Via Paganini 10 – 20131 Milan, VAT No. 10725380157 as Data Controller.

For any clarification, question or requirement related to your privacy and processing of your personal data please contact us at any time by sending a request to info@coivision.com.

What data do we process and why?

The personal data processed by COMPAGNIA OTTICA ITALIANA SNC are those you provide when you make an order and purchase goods and those we collect while you browse or use services offered on the Site. COMPAGNIA OTTICA ITALIANA SNC can then collect personal data such as name and surname, shipping and billing address, browsing data and purchase habits.

Your personal data are being processed for the following purposes:

  • close and execute a purchase contract of goods offered on the Site;
  • provide information about offers, promotions and/or sales of COMPAGNIA OTTICA ITALIANA SNC’s products and services made through traditional communication methods or automated systems, particularly by sending updated information related to purchased products;
  • allow registration to the Site and use of services reserved for registered users;
  • manage requests forwarded to our Customer Service.

In the afore-mentioned cases processing of your personal data is legitimate as it is necessary to manage a contract or provide you with the service you specifically required.

We also effect statistical surveys and analyzes on the ground of data in aggregate form to understand how users interact and use the Site and to improve our offer and our services.

Subject to your express consent we process your personal data to:

  • carry out commercial and promotional communication activities;
  • customize the Site and commercial offers based on your interests.

Who will process your data?

Your personal data are processed by duly trained staff of COMPAGNIA OTTICA ITALIANA SNC as Data Controller. Furthermore for organizational and functional needs related to provision of services on the Site your data could be processed by our suppliers. These latter ones have been evaluated and chosen by COMPAGNIA OTTICA ITALIANA SNC on the ground of their proven reliability and competence. Some of these subjects may also be placed in non-EU Countries: under the circumstances transfer of personal data in these countries is carried out in compliance with guarantees provided by RGPD.

How long do we keep your data?

We retain your personal data for a limited period of time depending on the purpose which they were collected for; at the end of this period your personal data will be deleted or otherwise rendered anonymous in an irreversible manner. The retention period is different depending on processing purpose: eg, data collected when purchasing goods on the Site are processed until conclusion of all administrative and accounting formalities and are then stored in accordance with domestic tax legislation (ten years), those used to send our newsletters until you ask us to stop so doing (in any case no longer than five years).

What are your rights?

Depending on specific treatment you can at any time: withdraw consent to the processing, know your personal data we are in possession of, their origin and how they are used, request update, correction or integration as well as, in the cases provided for by current rules, cancellation, limitation or opposition to their treatment. If you wish, you may request to receive your personal data held by COMPAGNIA OTTICA ITALIANA SNC in a format readable by electronic devices and, where technically possible, we will be able to transfer your data directly to a third party you indicate.

Should you feel that the processing of your personal data has been carried out illegitimately, you can submit a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In Italy you can apply to the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it/).

This information may undergo changes and additions in time, so we invite you to check its contents periodically. Where possible, in case of changes we will try to inform you promptly.


Privacy Policy

1. General Information

Who is the owner?
COMPAGNIA OTTICA ITALIANA SNC - Via Paganini 10 – 20131 Milan, VAT No. 10725380157 is the Data Controller, i.e. the subject who decides how and why to process your personal data.
You can any time contact COMPAGNIA OTTICA ITALIANA SNC by writing to above-mentioned address or applying to info@coivision.com.

2. What personal data do we collect?

Personal data collected and dealt with by COMPAGNIA OTTICA ITALIANA SNC when you browse or buy on the website:
a) are necessary to complete and execute your purchase on the website, such as name and surname, tax code, VAT number, e-mail address, shipping and billing address, telephone and payment details;
b) are the ones you afford by contacting our Customer Service to provide you with the requested assistance;
c) are those we collect and use for marketinging purposes;
d) are the ones we collect to register your account (i.e. your name and surname, e-mail address, password). If you are a registered user we collect information about your access to the reserved area of the Site. With your express consent, through the analysis of your personal data we are able to process information about your interests and preferences regarding our products and services in order to submit proposals and offers matching your tastes;
e) concern the information we collect as to your browsing, such as the pages you open, how you interact with the single page and we save this information on our servers;
f) in the event you provide COMPAGNIA OTTICA ITALIANA SNC with personal data of third parties, eg in the cases you decide to buy a product to be delivered to a friend or to make a gift, you will have to submit the third party the privacy policy at the time of the first communication. We remind you that the use of personal data of third parties is subject to the rules covering protection of personal data.
We inform you that COMPAGNIA OTTICA ITALIANA SNC does not process personal data relating to minors. If you access the Site and use the services offered by COMPAGNIA OTTICA ITALIANA SNC you declare you are over the age of majority.

3. How do we use collected personal data?

COMPAGNIA OTTICA ITALIANA SNC collects and processes your personal data for the following purposes:
a) conclusion and execution of the purchase contract of products offered on the Site. When you complete your purchase, we ask you to supply necessary personal data such as payment, anti-fraud checks if you choose to pay by credit or debit card, invoicing, shipping and possible management of any return handling;
b) registration to the Site and use of the services offered to registered users. Registration to the Site is possible through the inclusion of some personal information necessary to ensure your identification and performance of services offered to registered users;
c) supply of services offered on the Site. For this purpose, in relation to each service and its characteristics, COMPAGNIA OTTICA ITALIANA SNC needs to collect the personal data necessary for the performance of the service you request;
d) management of requests to our Customer Service, which uses provided personal data to satisfy requests for information and assistance;
e) statistical analysis and surveys. We employ some information on your use of the Site to perform statistical analysis and surveys in order to improve our offer and services;
f) sending commercial and promotional communications following purchase of one of our so-called soft spam products. Following the purchase of one of our products on the Site, we will send communications containing our commercial proposals on products and related services to the e-mail address you provided us with;
g) subject to your express consent, we may use the contact details you provide for commercial communications on our products and services, in order to keep you posted on news, new arrivals, exclusive products, our offers and promotions. Furthermore and always with your consent, we will be able to use your contacts as part of marketinging research and surveys for detecting satisfaction in order to improve our services and the relationship with our users. These communications will take place exclusively with the methods you chose (e-mail, SMS, telephone, paper mail, Whatsapp);
h) with your consent only COMPAGNIA OTTICA ITALIANA SNC will be able to personalize your experience as a registered user on the Site and will propose anticipations and offers according to your tastes and send you commercial communications personalized in accordance with your interests. Communications will take place exclusively on the ground of the methods you choose (e-mail, SMS, telephone, paper mail, Whatsapp). The personalization will be carried out through the analysis of your late purchases and of other information described in the previous paragraph "What personal data do we collect?". Refer to the section "Your profile" for any further information on these data and on the activity that allows them to be processed.
If you wish to authorize activities referred to in points g) and h) and should you not afterwards want to receive any further communications from COMPAGNIA OTTICA ITALIANA SNC or if you would like to limit the way which you can be contacted in, you can interrupt these communications at any time by simply clicking on the appropriate link "unsubscribe" at the bottom of each communication, by accessing your account, by contacting COMPAGNIA OTTICA ITALIANA SNC at the above-mentioned address.
We inform you that you may receive further communications from us even after submitting your request for cancellation of registration, as some submissions may have already been planned and our systems may take some time to process your request; this may however happen no more than a month from the request.
In relation to all above-shown activities we will process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards in full compliance with current legislation.

4. Your profile

When creating your profile we offer you the opportunity to take advantage of the following services:

  • My orders: to track the shipment of your orders, change or return items that do not prove to be for you and see the history of your orders
  • My data: to manage your registration data
  • My addresses: to save or modify your addresses in order to have them always at hand and conclude purchases faster
  • My purchase cart: to save or change data relating to the shopping cart that you use for your purchases and complete your orders quickly and always safely
  • Comments: to exchange your impressions on the various products with other customers of ours

With your express consent and on the ground of your interests COMPAGNIA OTTICA ITALIANA SNC will be able to customize experience and contents of the commercial communications and offers you will see when you browse the Site as a registered user. This activity allows facilitation of the search for products and services that are of greater satisfaction and interest for you and at the same time allows us to improve our offer for you. Personalization is made possible by the analysis of your personal data in our possession, described in the previous paragraph "What personal data do we collect?". Particularly information on purchases made in the past and relating to the sections of the Site you visit more often or to the services you use more frequently help us to understand which products and services you are most interested in.

5. Legal basis of processing

We process your personal data only in presence of one of the conditions provided for by current legislation, and specifically:
a) to conclude and execute a contract which you are a part of.
When we process your data for the conclusion of the purchase contract which you are a part of, we take care to use only information necessary for the execution of the same. This basis legitimizes the processing of personal data taking place in the following activities:
conclusion and execution of a purchase contract for products offered on the Site;
registration to the Site and use of services reserved for registered users;
provision of services offered on the Site;
management of your requests by our Customer Service.
Provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in absence of the requested data it will not be possible to conclude or execute the contract and satisfy your requests. This means that you would not be able to purchase our products and use COMPAGNIA OTTICA ITALIANA SNC’s services and that COMPAGNIA OTTICA ITALIANA SNC would not be in a position to handle your requests;
b) to follow up a legal obligation.
In case of conclusion of a purchase contract of goods on the Site, processing of your data will take place to give effect to the legal obligations, which COMPAGNIA OTTICA ITALIANA SNC is held to in accordance with tax provisions and other rules which COMPAGNIA OPTICAL ITALIANA SNC is subject to. You are free to decide whether to conclude a contract and supply your data or not, but if you conclude a contract, your data will be necessary and will be processed to give effect to the afore-mentioned legal obligations which COMPAGNIA OTTICA ITALIANA SNC is held to;
c) for our legitimate interest.
In case of purchase on the Site against payment by credit or debit card some personal data of yours will be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and pursue any fraudulent activity;
d) based on your consent.
We will perform following processes only against your express consent:

  • to carry out marketing activities, opinion polls and marketing research;
  • to analyze your browsing and consumption habits in the use of your profile in order to customize your experience on our Site. Providing us with your personal data for these activities is completely optional. You are free to provide us with your data for these purposes, therefore in their absence it will not be possible for COMPAGNIA OTTICA ITALIANA SNC to carry out marketing activities, opinion polls, marketing research and your habits’ analysis.

6. Who will treat your data?

Your personal data will be processed by the internal staff of COMPAGNIA OTTICA ITALIANA SNC specifically trained and authorized to this activity.
Your personal data will also be transmitted to third parties, which we apply to provide our services to; these subjects have been adequately selected and offer a suitable guarantee of compliance with the rules on processing of personal data. These subjects have been appointed as data controllers and carry out their activity according to the instructions given by COMPAGNIA OTTICA ITALIANA SNC and act under our control.
The third parties we mean belong to the following categories: banking operators, internet providers, companies specialized in IT and telematic services; couriers; companies carrying out marketing activities; companies specialized in marketing research and data processing.
In accordance with the law your data may be transmitted to police and to both judicial and administrative authorities for investigation and prosecution of crimes, prevention and protection from threats to public security, to allow COMPAGNIA OTTICA ITALIANA SNC to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of other people’s rights and freedoms.

7. Extra-EU data transfer

Some of the third parties listed in the previous paragraph "Who will process your data?" may be located in Countries outside the European Union, which nevertheless offer an adequate level of data protection, as established by appropriate European Commission decisions (http: / /www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1).
Transfer of your personal data to Countries that do not belong to the European Union and do not ensure adequate levels of protection will be performed only after conclusion of specific agreements between COMPAGNIA OTTICA ITALIANA SNC and said subjects: such conventions contain safeguard clauses and appropriate guarantees for the protection of your personal data (the so-called standard contractual clauses), which are approved by the European Commission as well or if transfer is necessary for the conclusion and execution of a contract between you and COMPAGNIA OTTICA ITALIANA SNC (for purchase of goods offered on our Site, for registration to the Site or use of services on the Site) or to manage your requests.

8. How long do we keep the data?

We keep your personal data for a limited amount of time, which is different depending on the type of activity involved in processing of your personal data.
Once this period has expired, your data will be permanently erased or otherwise rendered irreversibly anonymous.
Your personal data are kept in compliance with the terms and criteria specified below
a) data collected to conclude and execute contracts for the purchase of goods on the Site: until conclusion of administrative and accounting formalities. Billing data will be kept for ten years from billing date;
b) registered user’s data: data will be kept until customer requires profile cancellation;
c) payment data: up to the payment certification and conclusion of the relative administrative and accounting formalities resulting from the expiration of the right of withdrawal and the terms applied for payment contestation;
d) data collected in the context of the use of services offered on the Site: these data are retained until termination of service or user’s cancellation of the subscription to service;
e) data related to user’s requests to our Customer Service: data useful to assist you and will be kept until your request is met;
f) data used for commercial communication activities towards users who purchase products on the Site (soft spam): these data are kept until termination of service or opposition through user’s request of cancelling registration;
g) data provided for commercial communications activities, opinion polls and marketing research: up to user’s request to interrupt the activity and in any case within two years from last interaction of any kind between user and COMPAGNIA OTTICA ITALIANA SNC;
h) data used to personalize the Site and show customized commercial offers: as long as the user does not request the cessation of the activity and in any case within two years from the last interaction of any kind between user and COMPAGNIA OTTICA ITALIANA SNC;
j) data used to carry out marketing research and surveys for the detection of satisfaction: as long as the user does not request cessation of the activity.
For technical reasons termination of the processing and subsequent cancellation or irreversible anonymisation of related personal data will be in any case final within thirty days of the terms indicated above.

9. Your rights

You can exercise your rights with reference to the specific processing of your personal data by COMPAGNIA OTTICA ITALIANA SNC at any time. Find below their general description and how to practice them.
a) Access and modify your data: you have the right to access your personal data and request their correction, modification or integration with other information. If you wish, we will provide you with a copy of the data in our possession.
b) Revoke your consent: you can revoke consent for processing of your personal data in relation to any activity for marketing purposes at any time. In this regard we remind you that marketing activities are considered to be sending of commercial and promotional communications, carrying out of marketing research and surveys for the detection of satisfaction for the personalization of the Site and commercial offers based on your interests. Once we receive your request it will be our duty to promptly cease processing of your personal data based on this consent, whereas different treatments or the ones based on other conditions will continue to be carried out in full compliance with provisions in force.
c) Oppose to processing of your data: you have the right to oppose to the processing of your personal data carried out on the basis of our legitimate interest at any time by explaining us the reasons justifying your request; before accepting it COMPAGNIA OTTICA ITALIANA SNC will have to assess the reasons for your request.
d) Delete your data: you can request the cancellation of your personal data in the cases provided for by current legislation. Upon receiving and examining your request, should same be legitimate it would be our duty to immediately cease processing and delete your personal data.
e) Request that processing of your personal data is temporarily limited: in this case COMPAGNIA OTTICA ITALIANA SNC will continue to keep your personal data but will not process them, except your different request and exceptions required by the law. You can obtain the limitation of treatment when you contest accuracy of your personal data, when treatment is illegal but oppose to cancellation of data, when we do not longer need data but you need them to exercise your right in court and when you oppose to treatment, in the period in which we evaluate reasons for your request.
f) Request your data or transfer them to a person other than COMPAGNIA OTTICA ITALIANA SNC ("right to data portability"). You can request to receive your data which we process on your consent or on the basis of a contract with you in a standard format. If you wish and if it is technically possible, we will be able to transfer your data directly to a third party you indicate to us.
In order to exercise some of your rights as said above you can contact us by writing to the above-mentioned address of Data Controller.
To ensure that our users' data are not infringed or illegitimate by third parties, we will ask you for some information to be sure of your identity before accepting your request to exercise one of the mentioned rights.

10. Security measures

We protect your personal data by specific technical and organizational security measures aimed at preventing your personal data from being used illegitimately or fraudulently. Particularly we use security measures that guarantee: pseudonymisation or encryption of your data; confidentiality, integrity, availability of your data as well as resilience of the systems and services that process them; ability to restore data in the event of a data breach. Furthermore COMPAGNIA OTTICA ITALIANA SNC undertakes to test, verify and regularly evaluate the effectiveness of technical and organizational measures in order to guarantee continuous improvement in the safety of treatments.

11. Complaints

If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.
In Italy complaint can be presented to the Guarantor for the Protection of Personal Data.
More information on the methods of presentation are available on the website of the Guarantor (http://www.garanteprivacy.it).

12. Changes to this information

The constant evolution of our services may involve changes in the characteristics of processing your personal data as described up to now. Consequently this privacy policy may be subject to changes and additions from time to time, which can also be necessary with regard to new regulatory measures regarding protection of personal data.
We therefore ask you to periodically check the contents: where possible, we will try to promptly inform you regarding possible changes and their consequences.
The updated version of privacy information with indication of the date of its last update will in any case be published on this page.

13. Legislative references and useful links

Processing of your personal data is carried out by COMPAGNIA OTTICA ITALIANA SNC in full compliance with the regulations on the matter provided for by (EU) Regulation 2016/679 General Regulation on Data Protection, with Italian rules on processing of personal data and with provisions of the Italian Supervisory Authority (http://www.garanteprivacy.it).


 

Cookies

Cookies are computer files that can be saved on user's computer (or other devices enabled to browsing on Internet, eg smartphones or tablets) when you visit the websites. A cookie usually contains the name of internet site from which the cookie itself comes from and the lifetime of the cookie (ie how long it will remain on e user's device).

Cookies inserted as essential for websites functioning

Websites use session cookies and persistent cookies for the sole purpose of offering a more efficient service. Use of such cookies is strictly limited to transmission of session identifiers (consisting of random numbers generated by the server), which are necessary to enable the services and functions of the websites to be provided in a complete manner. Cookies used on the websites avoid resorting to other techniques, which could potentially prejudice the confidentiality of users' browsing and do not allow the acquisition of data directly identifying the user. If you do not like these cookies you can delete them after browsing by simply going to the privacy settings of your browser and selecting the option to delete cookies.

Cookies entered for aggregate analysis of website visits

Coivision.com uses tools for the analysis of aggregated navigation data improving websites (Google Analytics). Google Analytics, a system made available by Google Inc., uses some cookies that are being stored on users’ computer in order to allow website operator to analyze how users use sites. The information generated by the cookie about the use of websites by the user (including IP address anonymized by removing some digits) will be transmitted to/stored by Google on servers located in the United States. Google will use information to track and check use of websites by the user, draw up reports on website activities for their operators and provide other services related to website activities and Internet use. Users who do not want these cookies can prevent their storage on their computer through the appropriate "Add-on browser for deactivation of Google Analytics" made available by Google at https://tools.google.com/dlpage/gaoptout. To activate the component inhibiting the system for sending information about the user's visit simply install it, follow instructions on the screen, close and open the browser again.

Cookies inserted to publish ads based on interests

Websites may use third-party cookies to publish ads based on user’s interests. This information is collected during user's browsing and is in no way connected to the account used to access websites.
Google Adwords by Google Inc. uses browsing data within its online advertising circuit to offer advertisements more relevant to user's interests.
Coivision.com uses this technology and navigation data within own websites to offer targeted advertising based on interests.
The user can partially or completely disable the use of cookies by Google Adwords by visiting https://www.google.it/ads/preferences and https://www.google.it/settings/ads/onweb. More generally, each browser allows the user to disable third-party cookies aimed at allowing online advertising based on user's interests. For instance, as regards Firefox browser deactivation of the cookies can be carried out by following instructions shown on page http://support.mozilla.org/it/kb/Disattivare%20i%20cookie%20di%20terze%20parti, whereas Internet Explorer instructions on deactivation of third-party cookies are reported at link http://support.microsoft.com/kb/283185/it.

How to disable cookies

Most internet browsers are initially set up to accept cookies automatically. The user can change these settings to block cookies or to warn that cookies are being sent to the user's device. There are various ways to manage cookies. The user can refer to the instruction manual or to the help screen of his browser to find out how to adjust or change the browser settings. In case of different devices (eg computers, smartphones, tablets, etc.), user must ensure that each browser on each device is adjusted to reflect his preferences regarding cookies.

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